IT Support for Small Businesses in Berlin
No ticket system with a waiting loop, but one fixed contact who knows your systems. I look after workstations, servers and Microsoft 365 for small businesses, law firms and non-profits in Berlin – on site when necessary, remote when it's faster.
What's included
Remote and on-site support
Most problems I solve via remote maintenance within minutes. When hardware is affected or a new workstation is set up, I come by – in Berlin and the surrounding area.
Software installation & updates
Windows, Microsoft 365, line-of-business applications and browsers stay current without anyone on the team having to think about it. Updates run scheduled and monitored so no device slips through.
Hardware setup and repair
From procurement to setup to joining your domain – like the eight workstations for Haus Phönix. Faulty devices are repaired or cleanly replaced, data moves along.
Proactive monitoring
Storage, backups, security alerts and outages I see before they show up in daily work. You don't get an error message, you get a note that it's done.
Helpdesk for employees
Your employees write or call directly – forgotten password, printer on strike, new device. I answer in plain language and document what was done.
How it works
- 1
Inventory
One on-site appointment: devices, software, credentials and pain points are recorded and documented.
- 2
Establish the basics
Central user management, updates, backups and access rights are set up properly – the foundation for everything else.
- 3
Ongoing support
A fixed contact, monitoring in the background, response times as agreed.
- 4
Regular check
Every few months we look together at capacity, security and upcoming changes.
Related references
- IT infrastructure · Social sector
Entra ID & domain for Haus Phönix
Frequently asked questions
Do you provide on-site support?
Yes, I offer both on-site and remote IT support depending on your needs.
Can you manage our office computers?
Yes, I handle all workstations, software installations, and updates.
Do you offer emergency support?
Absolutely. I provide rapid response for urgent IT issues.
Do you provide IT training for employees?
Yes, I can provide training to improve digital skills and security awareness.
Do you manage software licenses?
Yes, I manage licenses, updates, and compliance for your business software.
Can you monitor our IT systems 24/7?
Yes, I offer continuous monitoring and alerts for critical systems.
Does this fit your project?
Tell me briefly what it's about – you'll receive an assessment and a quote within two working days.